Our mission is to enable you to do your job and not our equipment. That is our concern and our business. That is why we offer you a complete service from the moment you decide on our offer, until the replacement with a new instrument, after the end of the life of the equipment. Using and maintaining the smooth operation and stability of your lab processor is your only goal.  
 

A good plan is half the job done!

Immediately after concluding the contract, our team will send you a plan of necessary activities and conditions that you need to provide before the equipment arrives. 

Our work is not finished with the sale and installation of equipment. Regular visits during the warranty period will provide you and us with security and expand the options for using all the possibilities that the purchased equipment provides you.  

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If your equipment requires qualification, our team is experienced. Whether you have purchased the original manufacturer's documentation or have your own requirements, we have the equipment and knowledge to implement it. In addition, we can prepare a new procedure, following all the requirements of the regulatory authorities and your specific needs.
 

After the expiration of the warranty period, you can choose the package of contracted service that suits your company: basic, advanced or complete.  The contract provides special benefits such as spare parts stock, fast service response, delayed payment, and a replacement tool while yours is in service.
 

We regularly inform our loyal customers about novelties and possible improvements in the performance of your processes, and as a highlight we provide benefits when replacing old equipment with a new, popular trade-in program.
 

Our team consists of experienced engineers with a lot of laboratory knowledge and experience trained by the service centers of the manufacturers for which they have valid certificates. You will not only receive training for the operation of the instrument, but also full application support. By purchasing innovative equipment from our program, you become a member of a large unique family that is always at hand.

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The equipment that the service has is metrologically confirmed and as such is suitable for the processes of validation and calibration of equipment from our program. Our service is evaluated by the accreditation body as well as all other processes.

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Our service is characterized by fast response, support by phone and email